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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@safesportgear.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@safesportgear.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@safesportgear.com.

Right of Withdrawal & Digital Cancellation Button

Pursuant to EU consumer protection laws (Directive 2023/2673), if you are a consumer residing within the European Union, European Economic Area, or the United Kingdom, you have a statutory right to withdraw from this contract within 14 days without giving any reason. You may exercise this right using our electronic self-service withdrawal system.

How to Access the Withdrawal Button:
You can trigger the digital withdrawal process at any time by clicking the button labeled "Withdraw contract". This button is permanently accessible at the bottom of our website footer, homepage, collection pages and product pages under the "Withdraw Contract" link.

The Cancellation Process:

  1. Initial Request: Clicking the "Withdraw Contract" button will take you to a dedicated confirmation interface.

  2. Two-Step Submission: To prevent accidental cancellations, your withdrawal will not be processed until you click the final confirmation button labeled "Confirm Withdrawal".

  3. Instant Acknowledgment: Immediately upon successful submission, our system will automatically transmit a receipt of your withdrawal on a durable medium via email. This email serves as legal proof of cancellation and contains the precise date, timestamp, and details of your request.

Refund Process and Right of Retention:
Once you successfully submit your request via our digital withdrawal button, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we receive your cancellation notice.

For physical goods, we reserve the right to withhold your refund under our legal Right of Retention. We will not issue the reimbursement until we have either:

  1. Received the returned physical goods back at our facility, or

  2. Received indisputable, written proof from you that you have sent the goods back (such as a valid courier tracking receipt showing transit to our address),

Whichever occurs first.

Return Shipping Costs:
You will be required to bear the direct cost of returning the physical goods to us. If the goods, by their nature, cannot normally be returned by standard post, you will still be responsible for the actual direct cost of the freight or courier service required to return the item.